Refund and Return Policy

At Lemcelli LLC, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a straightforward refund and return policy.

  1. Eligibility for Returns

    To be eligible for a return, please ensure the following conditions are met:

    • The item must be unused, undamaged, and in its original packaging.
    • The return request must be initiated within 30 days of the delivery date.
    • Proof of purchase, such as the order number or receipt, is required.

  2. Non-Returnable Items

    Certain items are not eligible for return, including:

    • Personalized or custom-made items.
    • Items marked as final sale.
    • Grooming products that have been opened or used due to hygiene reasons.

  3. How to Initiate a Return

    To initiate a return, please follow these steps:

    • Contact our customer support team at support@lemcelli.com with your order number and reason for the return.
    • Our team will provide you with a return authorization and detailed instructions on how to return the item.
    • Pack the item securely in its original packaging, including all accessories and documentation.
    • Ship the item to the address provided by our customer support team.

  4. Return Shipping Costs

    Return shipping costs are the responsibility of the customer, unless the return is due to a defect or an error on our part. In such cases, Lemcelli LLC will cover the return shipping costs.

  5. Refund Process

    Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 7-10 business days.

  6. Exchanges

    If you would like to exchange an item, please follow the return process outlined above and place a new order for the desired item on our website.

  7. Damaged or Defective Items

    If you receive a damaged or defective item, please contact us immediately at support@lemcelli.com with photos of the damaged item and packaging. We will arrange for a replacement or a full refund, including any shipping costs.

  8. Late or Missing Refunds

    If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at support@lemcelli.com.

  9. Policy Updates

    Lemcelli LLC reserves the right to update or modify this refund and return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

Thank you for shopping with Lemcelli LLC. We appreciate your business and are here to assist you with any questions or concerns.